# Front

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![The Front connector in Workspace Settings, for customer conversations, draft replies, and internal comments, with a Connect button](</docs/_next/static/media/front-connector.1yxnebry9cm7z.jpg>)
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The [Front MCP server](https://dev.frontapp.com/docs/mcp-server) lets agents work from your customer conversations, and prepare replies for your team to send.

For use cases and example prompts, see [Front for AI coding agents](/integrations/front).

## What is Front? [#what-is-front]

[Front](https://front.com) is a customer service platform where teams handle email, SMS, chat, and other channels together in shared inboxes.

## What agents can do [#what-agents-can-do]

Once you connect Front, agents can:

- Search conversations and read full threads, including internal comments
- Draft replies and new messages, and edit or delete their own drafts
- Add internal comments, tag, assign, and archive or reopen conversations
- Create and update tasks
- Look up contacts, accounts, teammates, inboxes, tags, and message templates

Superconductor's Front connection doesn't include permission to send messages, so a person sends every draft from Front.

<Callout>
Agents act as you in Front, so the drafts, comments, and changes they make appear under your name, and they can only see what your Front account can.
</Callout>

## Setup [#setup]

Front connects by signing in with your Front account, so there's no token to create.

Go to **Workspace Settings → Connectors** (or a project's **Connectors** page) and click **Connect** on the Front card (or **Connect another** to add another account).

### Step 1: who the connection is for [#step-1-who-the-connection-is-for]

Choose **Me** or **Workspace** as the owner, then choose which agents can use the connection. The default is **Me**, with **My personal assistants** selected. Enable **Agents in projects** separately and choose **In all projects, including future ones** or **In some projects**. Anyone with access to those projects can use the connection, including in sessions they launch themselves. See [connection options](/docs/integrations/connectors#fill-in-the-connection-details) for what each choice means.

Click **Continue**.

### Step 2: sign in with Front [#step-2-sign-in-with-front]

Click **Continue to Front**. Front asks you to authorize Superconductor to connect to your Front company. Click **Authorize**, and you land back on the Connectors page with **Front connected**.

If you enable **Agents in projects**, anyone with access to those projects can act in Front as you, so sign in with an account whose permissions you're happy to share.

## Reconnecting and disconnecting [#reconnecting-and-disconnecting]

If an account connection stops working, the Connectors page shows a **Reconnect needed** badge on it, and agents run without Front.

To fix it, click **Manage** next to the connection, then **Reconnect Front**, and sign in again. You can only reconnect a personal connection you own; for someone else's, Superconductor tells you who to ask.

**Disconnect** also revokes Superconductor's access at Front.

## When to use it [#when-to-use-it]

Ask agents to use Front when your team's shared inboxes should shape the work, or when a customer needs a reply drafted. For example:

```text
List the unassigned conversations in our Front Support inbox, and assign the ones about billing to me.
```

```text
Find our Front message template for refund requests and use it to draft a reply to the conversation linked in this ticket.
```

```text
Draft a reply to the latest conversation in our Support inbox that answers their question about refunds. Don't change anything else.
```

```text
Create a Front task for me to follow up on the conversation linked in this ticket on Friday.
```