# Intercom

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![The Intercom connector in Workspace Settings, for customer conversations and Help Center articles, with a Connect button](</docs/_next/static/media/intercom-connector.0p6qgfffbbhq8.jpg>)
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The [Intercom MCP server](https://developers.intercom.com/docs/guides/mcp) lets agents work from what your customers are telling you, in fixes and in your Help Center.

For use cases and example prompts, see [Intercom for AI coding agents](/integrations/intercom).

## What is Intercom? [#what-is-intercom]

[Intercom](https://www.intercom.com) is a customer service platform where teams talk to customers through chat, email, and a Help Center.

## What agents can do [#what-agents-can-do]

Once you connect Intercom, agents can:

- Search conversations and read full threads, and look up contacts and companies
- Search, read, create, and update Help Center articles
- Add internal notes to conversations

Agents can only do what your Intercom account has permission to do.

<Callout>
Agents can publish Help Center articles, which your customers can then see. Tell agents when they should only save drafts.
</Callout>

## Setup [#setup]

Intercom connects by signing in with your Intercom account, so there's no token to create. It works only with Intercom workspaces hosted in the US (`app.intercom.com`).

Go to **Workspace Settings → Connectors** (or a project's **Connectors** page) and click **Connect** on the Intercom card (or **Connect another** to add another account).

### Step 1: who the connection is for [#step-1-who-the-connection-is-for]

Choose **Me** or **Workspace** as the owner, then choose which agents can use the connection. The default is **Me**, with **My personal assistants** selected. Enable **Agents in projects** separately and choose **In all projects, including future ones** or **In some projects**. Anyone with access to those projects can use the connection, including in sessions they launch themselves. See [connection options](/docs/integrations/connectors#fill-in-the-connection-details) for what each choice means.

Click **Continue**.

### Step 2: sign in with Intercom [#step-2-sign-in-with-intercom]

Click **Continue to Intercom**. Intercom asks you to approve access. Approve, and you land back on the Connectors page with **Intercom connected**.

Agents then act in Intercom as whoever signed in, so they see exactly what that person can. If you enable **In projects**, anyone with access to those projects can use that account — so sign in with an account whose permissions you're happy to share.

## Reconnecting and disconnecting [#reconnecting-and-disconnecting]

If an account connection stops working, the Connectors page shows a **Reconnect needed** badge on it, and agents run without Intercom.

To fix it, click **Manage** next to the connection, then **Reconnect Intercom**, and sign in again. You can only reconnect a personal connection you own; for someone else's, Superconductor tells you who to ask.

**Disconnect** also revokes Superconductor's access at Intercom. If Intercom doesn't confirm the revocation, Superconductor tells you to remove Superconductor from your Intercom account to finish the job. Intercom's own `intercom-api-mcp-server` token stays listed under **Settings → Personal → API tokens**, so revoke it there too to remove access fully.

## When to use it [#when-to-use-it]

Ask agents to use Intercom when customer conversations should shape the work. For example:

```text
Find Intercom conversations from this week that mention billing errors, and list the customers who reported them.
```

```text
Draft a new Help Center article on changing your plan, based on the new pricing page, and leave it unpublished for me to review.
```

```text
Read the Intercom conversation linked in this ticket and add an internal note summarizing what the customer has already tried.
```

```text
Look up the contact who started the Intercom conversation in this ticket, and tell me their email address.
```