# Missive

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![The Missive connector in Workspace Settings, for searching and replying to conversations and managing labels, tasks, and calendar events, with a Connect button](</docs/_next/static/media/missive-connector.0racnmfenglw9.jpg>)
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The [Missive MCP server](https://missiveapp.com/docs/ai/mcp/server) lets agents work in your Missive inbox, so they can read what customers wrote and reply while they work on related tickets.

For use cases and example prompts, see [Missive for AI coding agents](/integrations/missive).

## What is Missive? [#what-is-missive]

[Missive](https://missiveapp.com) is a team inbox that brings email, SMS, WhatsApp, and other channels into one place, so teammates can share, assign, and discuss conversations.

## What agents can do [#what-agents-can-do]

Once you connect Missive, agents can:

- Search conversations across your accounts and read full threads
- Reply to conversations and start new ones
- Add labels, internal notes, and tasks, and assign or close conversations
- Look up contacts, teammates, and canned responses
- Check your calendars, and create, update, or delete events

<Callout>
Agent changes in Missive take effect right away, without Missive's in-app confirmation. If you approve **Send messages**, agents can send messages as you. To review every reply first, uncheck it so agents can only write drafts.
</Callout>

## Setup [#setup]

Missive connects by signing in with your Missive account. There's no API key to create, and its MCP server doesn't accept Missive API tokens.

A Missive admin has to [turn on MCP access](https://missiveapp.com/docs/ai/mcp/server/admin) first.

Go to **Workspace Settings → Connectors** (or a project's **Connectors** page) and click **Connect** on the Missive card (or **Connect another** to add another account).

### Step 1: who the connection is for [#step-1-who-the-connection-is-for]

Choose **Me** or **Workspace** as the owner, then choose which agents can use the connection. The default is **Me**, with **My personal assistants** selected. Enable **Agents in projects** separately and choose **In all projects, including future ones** or **In some projects**. Anyone with access to those projects can use the connection, including in sessions they launch themselves. See [connection options](/docs/integrations/connectors#fill-in-the-connection-details) for what each choice means.

Click **Continue**.

### Step 2: sign in with Missive [#step-2-sign-in-with-missive]

Click **Continue to Missive**. Uncheck any permissions you don't want agents to have; Missive won't give them those tools. Check **I recognize and trust this URL**, then click **Approve**, and you land back on the Connectors page with **Missive connected**.

Agents then act in Missive as whoever signed in, in every Missive organization that person belongs to. If you enable **Agents in projects**, anyone with access to those projects can use that account — so sign in with an account whose permissions you're happy to share.

To change permissions later, disconnect and connect again with a different selection. Connect each Missive account only once: connecting it again ends its earlier connection, which then shows **Reconnect needed**.

## Reconnecting and disconnecting [#reconnecting-and-disconnecting]

If an account connection stops working, the Connectors page shows a **Reconnect needed** badge on it, and agents run without Missive.

To fix it, click **Manage** next to the connection, then **Reconnect Missive**, and sign in again. You can only reconnect a personal connection you own; for someone else's, Superconductor tells you who to ask.

**Disconnect** also revokes Superconductor's access at Missive. If Missive doesn't confirm the revocation, Superconductor tells you to remove Superconductor from **Settings → Login & Security → Connected apps** in Missive to finish the job.

## When to use it [#when-to-use-it]

Ask agents to use Missive when a ticket starts from a customer email, or when you want replies written or your inbox triaged. For example:

```text
Find this week's Missive conversations about the checkout timeout, summarize what customers reported, and fix the bug in this repo.
```

```text
Draft a reply in Missive to the latest email about the CSV export bug saying the fix ships Friday. Leave it as a draft for me to review.
```

```text
Add a task to each unanswered refund request in Missive from this week, with an internal note saying who should reply.
```

```text
Summarize this week's conversations in our Support team inbox in Missive by theme, for our weekly report.
```