Canny
Connect Canny so agents can search and update ideas and draft changelog entries.
The Canny MCP server lets agents work with the customer feedback in your Canny workspace, so they can see what customers asked for while they plan or build it.
For use cases and example prompts, see Canny for AI coding agents.
What is Canny?
Canny is a tool for collecting, organizing, and prioritizing customer feedback, and for sharing your roadmap and changelog.
What agents can do
Once you connect Canny, agents can:
- Search ideas and read their comments
- Create ideas and leave internal comments on them
- Change an idea's status, such as marking it complete
- Draft changelog entries
Agents can only do what the connected Canny account's role allows.
Agents can also delete ideas and changelog entries. Tell agents when they should only read or draft.
Setup
Canny connects by signing in with your Canny account. There's no API key to create. Canny's MCP server needs a current Canny plan (not a legacy one) with Canny Ideas enabled, and an Owner has to connect first; see Canny's setup guide.
Go to Workspace Settings → Connectors (or a project's Connectors page) and click Connect on the Canny card (or Connect another to add another account).
Step 1: who the connection is for
Choose Me or Workspace as the owner, then choose which agents can use the connection. The default is Me, with My personal assistants selected. Enable Agents in projects separately and choose In all projects, including future ones or In some projects. Anyone with access to those projects can use the connection, including in sessions they launch themselves. See connection options for what each choice means.
Click Continue.
Step 2: sign in with Canny
Click Continue to Canny. On Canny's Connect Superconductor to Canny page, choose your Canny workspace under Connect your Canny account. You land back on the Connectors page with Canny connected.
Agents then act in Canny as whoever signed in. If you enable Agents in projects, anyone with access to those projects can use that account — so sign in with an account whose permissions you're happy to share.
Reconnecting and disconnecting
If an account connection stops working, the Connectors page shows a Reconnect needed badge on it, and agents run without Canny.
To fix it, click Manage next to the connection, then Reconnect Canny, and sign in again. You can only reconnect a personal connection you own; for someone else's, Superconductor tells you who to ask.
Canny has no way for Superconductor to revoke access, so Disconnect only removes the connection from Superconductor.
Troubleshooting
- "Not authorized to use tool …": the connected account's Canny role doesn't allow that action. For example, Contributors can't delete ideas or create changelog entries.
- Agents don't have any Canny tools: check the Connectors page for a Reconnect needed badge, and reconnect it.
When to use it
Ask agents to use Canny when work starts from customer feedback, or when you want Canny updated once it ships. For example:
Find the Canny ideas about exports and summarize what customers are asking for in their comments.Check Canny for an idea matching the feature request in this support email, and create one if there isn't a match.Mark the Canny ideas we shipped this week as complete, and leave an internal comment on each with the pull request link.