Intercom
Connect Intercom so agents can search customer conversations and update Help Center articles.
The Intercom MCP server lets agents work from what your customers are telling you, in fixes and in your Help Center.
For use cases and example prompts, see Intercom for AI coding agents.
What is Intercom?
Intercom is a customer service platform where teams talk to customers through chat, email, and a Help Center.
What agents can do
Once you connect Intercom, agents can:
- Search conversations and read full threads, and look up contacts and companies
- Search, read, create, and update Help Center articles
- Add internal notes to conversations
Agents can only do what your Intercom account has permission to do.
Agents can publish Help Center articles, which your customers can then see. Tell agents when they should only save drafts.
Setup
Intercom connects by signing in with your Intercom account, so there's no token to create. It works only with Intercom workspaces hosted in the US (app.intercom.com).
Go to Workspace Settings → Connectors (or a project's Connectors page) and click Connect on the Intercom card (or Connect another to add another account).
Step 1: who the connection is for
Choose Me or Workspace as the owner, then choose which agents can use the connection. The default is Me, with My personal assistants selected. Enable Agents in projects separately and choose In all projects, including future ones or In some projects. Anyone with access to those projects can use the connection, including in sessions they launch themselves. See connection options for what each choice means.
Click Continue.
Step 2: sign in with Intercom
Click Continue to Intercom. Intercom asks you to approve access. Approve, and you land back on the Connectors page with Intercom connected.
Agents then act in Intercom as whoever signed in, so they see exactly what that person can. If you enable In projects, anyone with access to those projects can use that account — so sign in with an account whose permissions you're happy to share.
Reconnecting and disconnecting
If an account connection stops working, the Connectors page shows a Reconnect needed badge on it, and agents run without Intercom.
To fix it, click Manage next to the connection, then Reconnect Intercom, and sign in again. You can only reconnect a personal connection you own; for someone else's, Superconductor tells you who to ask.
Disconnect also revokes Superconductor's access at Intercom. If Intercom doesn't confirm the revocation, Superconductor tells you to remove Superconductor from your Intercom account to finish the job. Intercom's own intercom-api-mcp-server token stays listed under Settings → Personal → API tokens, so revoke it there too to remove access fully.
When to use it
Ask agents to use Intercom when customer conversations should shape the work. For example:
Find Intercom conversations from this week that mention billing errors, and list the customers who reported them.Draft a new Help Center article on changing your plan, based on the new pricing page, and leave it unpublished for me to review.Read the Intercom conversation linked in this ticket and add an internal note summarizing what the customer has already tried.Look up the contact who started the Intercom conversation in this ticket, and tell me their email address.