Front
Connect Front so agents can search customer conversations, draft replies, and add internal comments.
The Front MCP server lets agents work from your customer conversations, and prepare replies for your team to send.
For use cases and example prompts, see Front for AI coding agents.
What is Front?
Front is a customer service platform where teams handle email, SMS, chat, and other channels together in shared inboxes.
What agents can do
Once you connect Front, agents can:
- Search conversations and read full threads, including internal comments
- Draft replies and new messages, and edit or delete their own drafts
- Add internal comments, tag, assign, and archive or reopen conversations
- Create and update tasks
- Look up contacts, accounts, teammates, inboxes, tags, and message templates
Superconductor's Front connection doesn't include permission to send messages, so a person sends every draft from Front.
Agents act as you in Front, so the drafts, comments, and changes they make appear under your name, and they can only see what your Front account can.
Setup
Front connects by signing in with your Front account, so there's no token to create.
Go to Workspace Settings → Connectors (or a project's Connectors page) and click Connect on the Front card (or Connect another to add another account).
Step 1: who the connection is for
Choose Me or Workspace as the owner, then choose which agents can use the connection. The default is Me, with My personal assistants selected. Enable Agents in projects separately and choose In all projects, including future ones or In some projects. Anyone with access to those projects can use the connection, including in sessions they launch themselves. See connection options for what each choice means.
Click Continue.
Step 2: sign in with Front
Click Continue to Front. Front asks you to authorize Superconductor to connect to your Front company. Click Authorize, and you land back on the Connectors page with Front connected.
If you enable Agents in projects, anyone with access to those projects can act in Front as you, so sign in with an account whose permissions you're happy to share.
Reconnecting and disconnecting
If an account connection stops working, the Connectors page shows a Reconnect needed badge on it, and agents run without Front.
To fix it, click Manage next to the connection, then Reconnect Front, and sign in again. You can only reconnect a personal connection you own; for someone else's, Superconductor tells you who to ask.
Disconnect also revokes Superconductor's access at Front.
When to use it
Ask agents to use Front when your team's shared inboxes should shape the work, or when a customer needs a reply drafted. For example:
List the unassigned conversations in our Front Support inbox, and assign the ones about billing to me.Find our Front message template for refund requests and use it to draft a reply to the conversation linked in this ticket.Draft a reply to the latest conversation in our Support inbox that answers their question about refunds. Don't change anything else.Create a Front task for me to follow up on the conversation linked in this ticket on Friday.